Return/Exchange Policy

**Alohi Lane Designs Hawaii Refund Policy**

At Alohi Lane Designs Hawaii, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes things don't work out as planned, and we are here to provide you with a clear and comprehensive refund and exchange policy.

**1. General Refund Policy**

Customers have 14 days to exchange or receive store credit for an item they no longer need. Please make sure the tag and receipt are present for the exchange. We do not accept returns.

**2. Non-Exchangeable Items**

Please note that certain items are considered final sale and are not eligible for return or refund. These items include:
- Tumblers
- Earrings
- Swimwear

* ALL SALES FINAL ON SALE & CLEARANCE ITEMS*

All sales on these items are final, and we encourage customers to carefully consider their purchases before completing the transaction.

**3. Exchanges**

If you wish to exchange an item, we offer exchanges in the form of store credit or for an item of equal or greater value than the original purchase price. To initiate an exchange, please ensure that the item meets the following criteria:
- The item must be returned within 14 days of the purchase date.
- The item must be in its original condition, with tags attached, and accompanied by proof of purchase.

**4. Process for Exchanges**

To initiate a return or exchange, please follow these steps:
1. Contact our customer service team at Alohi Lane Designs Hawaii to request a return authorization.
2. Once authorized, securely package the item(s) and include proof of purchase.
3. Ship the item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

In the event that an item is received damaged or defective, please contact us immediately at [Insert Contact Information] with a description and photographs of the issue. We will work with you to resolve the matter promptly.

**7. Contact Information**

For any questions or concerns regarding our refund policy, please reach out to our customer service team at:

Email: info@zckco.com 
Phone: 808.639.8553  
Physical Address: 3366 Waapa Road #501 | Lihue | HI | 96766

**8. Policy Changes**

Alohi Lane Design Hawaii reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically for any updates.

Thank you for choosing Aloha Lane Design Hawaii. We appreciate your business and look forward to serving you!